How many UID can be bind to the same bank account?

The same bank account can be bind with unlimited UID.

Does shareholders and members also need to do real-name authentication?

Real-name authentication is not mandatory, but without verified, you will not be able to transfer money, receive money, and add friends.

What is the reason for real-name authentication?

To prevent people with intentions from using the company account to conduct fraudulent activities.

If have 2 UIDs, how many first recharge reward can the same account get?

Each bank account which bind to a real-name authentication can only get once first recharge reward.

What is the minimum top-up amount to get the first recharge reward?

According to the platform, minimum top up amount is RM20.

After real-name authentication, first recharge reward is by using what method?

After real-name authentication, recharge via Bank Transfer to get the first recharge reward.

Do I need to have the same name for recharge and withdrawal?

Bank account with any name can be used for recharge without real-name authentication but withdrawal can only be make to the latest bank account which use for recharge.

One UID can be bind to how many real-name authentication?

Each UID can only be bind to one real-name authentication.

Can I get MYR100 rewards for newly registered accounts?

Depends on real name only and by banking account. Ask our customer service for more info on this and to check eligibility.

NAME AUTHENTICATION GUIDE

Winbox Real Name Authentication（Official）

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Complete WINBOX real-name authentication to verify your account details and access important account functions such as point transfers, receiving points, adding friends and withdrawals. Real-name verification also helps protect users from unauthorised transactions, account misuse and fraudulent activity involving registered bank accounts.

What Is WINBOX Real-Name Authentication?

WINBOX real-name authentication is an account verification process that connects a WINBOX UID to verified banking information. Each WINBOX UID can only be linked to one real-name authentication profile. However, the same verified bank account may be connected to multiple UIDs.

Real-name authentication is not compulsory for basic account access.

Unverified users may be unable to:

Transfer points to another user
Receive transferred points
Add friends
Complete certain withdrawal transactions
Claim selected first-recharge rewards

Verification requirements and available features may vary according to the latest WINBOX account policies.

Why Does WINBOX Require Account Verification?

WINBOX uses real-name authentication to improve account security and reduce the risk of fraudulent transactions.

Prevent Unauthorised Account Use

Verification makes it more difficult for another person to misuse an account, registered bank account or transaction information.

Support Safer Money Transfers

Verified account details help WINBOX identify the account connected to point transfers, deposits and withdrawals.

Reduce Fraudulent Activity

Real-name authentication helps prevent individuals from using company or personal bank accounts for suspicious activities.

Confirm Reward Eligibility

Certain promotions, including first-recharge rewards, may be limited according to the verified bank account rather than the number of UIDs registered.

How to Complete WINBOX Real-Name Authentication

The exact verification screen may differ depending on the downloaded WINBOX app you are using.

Step 1: Log In to Your WINBOX Account

Open the WINBOX app and log in using the UID you want to verify.

Make sure you select the correct account because one UID can only be connected to one real-name authentication profile.

Step 2: Open the Account Verification Section

Go to your account, profile, wallet or security settings and look for the real-name authentication option.

Step 3: Enter the Required Bank Information

Provide the banking details requested on the verification page. Check that the information is complete and accurate before submitting it. A personal or company bank account may be used where supported by the platform.

Step 4: Review and Submit Your Details

Confirm that you have selected the correct WINBOX UID and entered the intended bank account information. Incorrect details may affect withdrawals, rewards or future account transactions.

Step 5: Check Your Verification Status

Return to the real-name authentication section to confirm whether the verification has been completed. Contact WINBOX customer service when the status remains pending, the submitted information is incorrect or the selected bank account needs clarification.

Important Rules for WINBOX Account Verification

Understanding the verification rules can help prevent account and transaction issues.

One UID Can Only Have One Verification Profile

Each WINBOX UID can only be linked to one real-name authentication profile. Users with multiple UIDs must verify each UID separately, even when using the same bank account.

One Bank Account Can Be Linked to Multiple UIDs

The same bank account can be connected to multiple WINBOX UIDs. However, promotional eligibility may still be calculated according to the verified bank account rather than each individual UID.

First-Recharge Rewards Are Limited by Bank Account

A bank account linked through real-name authentication can normally receive the first-recharge reward only once. Creating or verifying another UID with the same bank account does not automatically provide another first-recharge reward.

Withdrawal Details May Depend on the Latest Recharge Account

A recharge may be completed using a bank account with a different name, depending on the payment method and current platform rules. However, withdrawals may only be processed to the latest bank account used for the recharge. Users should confirm the correct withdrawal account before completing a deposit.

WINBOX First-Recharge Reward After Verification

Eligible users may receive a first-recharge reward after completing real-name authentication and making a qualifying bank transfer.

Minimum Recharge Amount

The stated minimum top-up amount for the first-recharge reward is RM20. The minimum amount, reward value and eligibility rules may change according to the current promotion.

Supported Recharge Method

After completing real-name authentication, users should recharge through bank transfer when attempting to qualify for the first-recharge reward. Other payment methods may not qualify unless they are specifically included in the promotion.

Reward Eligibility Is Based on the Verified Bank Account

Each verified bank account can normally receive the first-recharge reward once. The reward is not necessarily issued separately for every UID linked to the same banking account.

RM100 New Account Reward

The availability of an RM100 reward for a newly registered account depends on the verified identity, banking account and current promotional conditions. Registration alone does not guarantee the reward. Contact WINBOX customer service to confirm whether your UID and bank account are eligible.

Using Personal and Company Bank Accounts

WINBOX real-name authentication may support both personal and company bank accounts.

Personal Bank Accounts

Use banking information that you can access and verify. Make sure the account details are entered correctly to avoid delays with deposits or withdrawals.

Company Bank Accounts

A bank account registered under a company name may also be used for real-name authentication where accepted. Users should ensure they are authorised to use the company account and can provide any information requested during verification.

Deposits, Point Transfers and Withdrawals

Real-name authentication affects several transaction functions within WINBOX.

Depositing Into a WINBOX Account

Users may recharge using an available bank account according to the payment instructions shown on the platform. Always verify the recipient details, deposit amount and transaction reference before confirming a transfer.

Transferring Points Between Users

A verified user may transfer points to another eligible WINBOX account. For example, when Player A recharges and transfers points to Player B, Player B may withdraw eligible winnings according to the applicable withdrawal conditions.

Withdrawing From WINBOX

Withdrawals may only be sent to the latest bank account used for the recharge. Before depositing, users should consider whether they can access that account and whether its details are suitable for a future withdrawal.

How to Avoid Verification and Transaction Problems

Check Your UID Before Submitting

Confirm that you are verifying the intended WINBOX UID. A UID can only be connected to one real-name authentication profile.

Use Accurate Bank Details

Incorrect bank information may cause verification, recharge or withdrawal issues.

Keep Your Account Information Private

Do not share your WINBOX password, verification codes, banking login details or transaction passwords with another person.

Confirm Promotions Before Recharging

First-recharge rewards and new-account bonuses may have additional conditions. Check the latest promotion details before making a deposit.

Contact Official Customer Service

Use the customer support channel provided inside the official WINBOX platform when you need help with verification, bank-account linking, rewards or withdrawals.